Theories of Ageing and Their Impact on Health and Social Care Essay Example for Free

Theories of Ageing and Their Impact on Health and Social Care Essay Theories of ageing and their impact on Health and Social Care Provision (D2) During life span and development, we learned about each of the stages of life. In this report I am going to focus on the final stage which is elderly. In today’s society the population of elderly people is rising. As the population of elderly people is rising, it means the need for health and social care services is rising too. As health care services have improved so much over the last number of years, it also means that elderly people will be able to live longer because of improved services and more awareness about health. 10 million people in the UK are over 65 years old. The latest projections are for 5? million more elderly people in 20 years’ time and the number will have nearly doubled to around 19 million by 2050’ – parliament UK As people start to age, most retire around the age of 65/70. For many this is a positive thing as it means more free time and also many elderly people deserve to retire as they have worked hard during their life. When a person retires they may use the time to travel or to get more involved with their community. Some may also move abroad to get more experiences and make the most of the free time they have. Many people continue life-long learning after retirement and may take up a new hobby, sport or language to fill up their free time. However, not everyone’s retirement or becoming elderly is positive. Many elderly people who are not as active may develop an illness or become very lonely. If an elderly person was to develop an illness, it may make them less mobile, depending on the severity of the illness and may end up making them become disengaged from everyone. Dependency is another aspect that elderly people have to face at some point towards the end of their life or even at the start of ageing if they do develop an illness. Many elderly people that go into care homes sometimes feel neglected and a burden. They then may not have as positive end of life as others. The government plays an important role in providing care and other services for elderly people. There are many services that are already in place for people who are 65+. Some examples are: * Free bus passes * Dental care * Eye care * Heating allowances * Free TV licences Free hearing aids * Home helps * Physiotherapy and Occupational Therapy treatment free of charge These are just some examples of what is available for people aged 65+. There are many other measures being put in place all the time for elderly people. The government also constantly make positive changes to health care services. E. G. there are more care homes and domiciliary carers now than there would have been 20 years ago. A number of years ago, many elderly people would have been put in hospital and left there till they died however this is not the case anymore. Elderly people now have a choice whether they want to stay at home or go into a type of care setting. There are many ways in which the government have put measures in place to work around the service user and not to go by what the organisation wants. E. G. an elderly person has the choice of having a carer in each day to help them or whether or not they would rather go into care home. This is a positive change because it means not as many elderly people will have to worry about being put into a home without their consent. The government also have in place a pension. This can help an elderly person to live once they retire or run out of savings. Some elderly people may sell their house to cover the cost of living in a care home. This can then cause problems for families as they do not get anything. During my work placement I got talking to an elderly lady who was telling me about her 40 grandchildren that she has and how she would have to give them all money at Christmas. She said she shouldn’t really have given them all money because she can’t afford it but that it was something she always did. There are many reasons in today’s society why there are elderly people living in poverty. There are many cut backs being made that affects everyone although more so than others E. G. an elderly person. If an elderly person doesn’t have any savings and are just relying on benefits then they may start to struggle. A lot of elderly people go into residential care simply because they cannot afford to live alone and provide food and heat for themselves. For unfortunate elderly people who become ill, then they may face barriers too because they may be on a waiting list for something that they urgently need. Many elderly people do not have family to help and support them either and so some end up isolated and having to face problems on their own. In some cases, there are problems with domiciliary carers coming into an elderly person’s house. The statistics for levels of abuse states that the highest number of cases of abuse takes place in someone’s own home. This is a problem because an elderly person is vulnerable, especially if they are ill or have a mental health problem. However, there are many measures put in place now to try and prevent abuse happening E. G. eople who apply for a caring job have to be vetted and police checked, inspections are done in care homes more frequently and elderly people have advocates to speak up for them. Finally, elderly people should look at ageing as a positive aspect of their life because there are so many ways in which they can have a happy end of life and many other reasons why they shouldn’t become disengaged to everyone. Also , elderly people still have many opportunities to learn new skills and can also gain more experiences which should be enjoyed and treasured E. G. having grandchildren and watching their family grow.

The Determinants Of Customer Satisfaction In Airline Industry Tourism Essay

The Determinants Of Customer Satisfaction In Airline Industry Tourism Essay Introduction Customer satisfaction has been established as a psychological concept that involves the feeling of customers well-being and pleasure which results from obtaining what he or she hopes for and expects from consuming an appealing product and/or service (Florian and Maren, 2007; Christian, 2005; Abraham and Taylor, 1999). While different scholarly write-ups have confirmed variety of approaches to the explanation of customer satisfaction/dissatisfaction in marketing, in a comprehensive work done by Abraham and Taylor (1999), they developed nine distinct theories of customer satisfaction: namely expectancy disconfirmation; assimilation or cognitive dissonance; contrast; assimilation-contrast; equity; attribution; comparison-level; generalized negativity; and value-precept (Oh and Park, 1997). Customer satisfaction and service quality have also been confirmed to be critical issues in most service industries, and are even highly important for Airline service providers that offer generally un differentiated products. For example, in the airline industry, the main approach to differentiation and the principal means by which one Airline can distinguish itself from another is service before and after sales services (Stafford et al, 1998). Otherwise, companies will be generally unable to differentiate their services based on market offerings because Airlines offer state-mandated standardized products/services. The recent emphasis on service quality and customer satisfaction in the Airline industry illustrates the increased importance Airlines are placing on customer quality and satisfaction (Halil et al, 2008). As such, service quality measurement and customer satisfaction are increasingly becoming important for service firms to stay in the business (Parasuraman et al. 1988). And these service quality measurements processes differs across different industrial domains, because the service manager will account for the unique nature of services, while different service attributes in each organizations are acting as determinants of customer satisfaction because of the complex interrelationship and dependability that exist between them (Fochen and Robert, 2003). Customer satisfaction, one of the central marketing objectives, is closely linked to customer loyalty, the likelihood of recommendation to others, cross-buying behavior; up-grading and lower price sensitivity (Anderson, 1994; Matzler, 2005; Reichheld and Sasser, 1990; Zeithaml, 2000). Literatures like Kurt et al (2006), have explore the dimensionality of price satisfaction as a means to determine customer satisfaction. In their paper, they empirically find that price satisfaction is a complex construct consisting of several dimensions, i.e. price-quality ratio, price fairness, price transparency, price reliability and relative price. Their analyses of these dimensions are given as thus; price transparency is defined as increasing access to information, access to more alternatives, more simplified transactions, increasing communication between customers and a general distrust and resentment among customers. They argued that as a consequence, customers will increasingly demand open, ho nest and complete information on products and prices. Thus, price transparency can be considered as an important aspect of pricing policy. They concluded that price transparency exists when the customer can easily get a clear, comprehensive, current and effortless overview about a companys quoted prices (Matzler et al, 2006). They also explained that price-quality ratio is when the consumers ascribe value to a product or service subject to their perception of two factors: perceived price and perceived quality, or, in other words, the price-quality ratio. They defined customer value as a cognition-based construct that captures any benefit-sacrifice discrepancy. They said if perceived quality exceeds perceived costs, customer value is high, if cost exceeds quality, customer value is low. In their conclusion, they explained that the buyers perceptions of value represent a trade-off between the qualities of benefits they perceive in the product relative to the sacrifice they perceive by paying the price. 1.1 Background of the study The history of Saudi Airline could be traced to 1945 when the then US President Franklin Delano Roosevelt gave a Douglas DC-3 plane as a token gift to the then Saudi Arabia King Abdul Aziz Ibn Saud. This event actually marked the Muslim Kingdoms gradual development in the civil aviation industry. The Kingdoms main carrier Saudi Arabian Airlines was founded in September 1946, which is fully owned and controlled by Saudi government under the control of the Ministry of Defense. In addition to the above development, the airline took extra two delivery of Boeing 720s in 1962, giving it an opportunity to officially register its operations on 19 February 1963. This continuous development has led into establishing the Kingdoms airline as one of the leading in the industry, especially Asia in particular (). In fact, Saudi Airline has been confirmed as the regions second-largest airline by turnover after the giant Emirates airline (). This is because Saudi airline has continuously remained larger than the Qatar Airways in terms of its revenue, and also rated larger than the current fast growing airline popularly called Etihad (). But if measured by the numbers of traffics in the region, the Saudi Arabian airline will still be number three behind the Qatar Airways and the Emirates (). Part of the arguments in favour of Saudi airline is that it is strategically located at the crossroads between Africa, Asia, and Europe and also serving as the largest country within the Arabian Peninsula (). But very important concerns among its transportation stakeholders is how to maximize this external opportunity in conjunction with its current population of about 28 million people that are still depending on few rail network and air travels, an issue that have been argued as a critical component to the economic development of Saudi Arabia (). Following this trend was why the Kingdoms government encouraged the idea of strategically allowing the privately owned low cost airline competitors to rival with the Saudi Arabian Airlines both in the domestic and international markets (). This initiative from the government was subsequently reciprocated by the private investors first through the establishment of NAS airline in February 2007, and Sama airline in Marh, 2007 both initially focusing on various trucks routes within the country (). 1.2 Research problem Due to excessive subsidy of the transport system in Saudi Arabia, both the air and land transport marketers are strategically challenged on best approach to apply in order to efficiently acquire, service and retain profitable customers both within and outside the country (). This issue of subsidized fuel prices does not exclude the Saudi Arabian airline, but practitioners have continuously argued in favour of the need to remove the fare cap so that marketers can conveniently compete without any fear of fare restrictions (). This and many more are the reasons that experts believe serves as the primary cause of Saudi Arabia airline inability to strategically compete with other international airlines like the Emirates and the Qatar Airlines (). Sequel to the above practical issues in Saudi Arabia airline, several authors have argued that service quality can be a strong differentiating factor for any Airline that wants to boost up their market shares and profit position (Halil et al, 2008; Fochen and Robert, 2003; Dennis et al, 1993). Also very recent among the scholarly write-up on Airline Customer Satisfaction is Ekiz et al. (2006), that developed an alternative to SERVQUAL and called it AIRQUAL. They emphasized that this scale is to overcome the psychometrical application of existing problems in Airline Service Quality scales, as initially guided by Churchill (1979) and Parasuraman et al. (1985, 1988). The findings of Ekiz et al (2006), through their AIRQUAL identified a scale of five distinct dimensions, i.e. (airline tangibles, terminal tangibles, personnel, empathy, and image) as a means to successfully manage and measure the quality perceptions of airline customers. Although, it is confirmed that they successfully developed the AIRQUAL scale, but evidences from other scholars shows that their findings failed to identified the impact of Airline price, solution quality, and employee job satisfaction on customer satisfaction, because these variables have been proven to be very significant in determining customer loyalty (Dean, 2007; Kau and Loh, 2006; Schiffman and Kanuk, 2004). Considering Ekiz et al (2006) and other authors limitation and given the importance of these dimensions to the Airline industry, this proposed study wishes to develop on the findings of Ekiz et al.s (2006) and other related literatures on Airline service quality and customer satisfaction. And studies like this will assist in determining the true behavioral intentions of airline customers in Saudi Arabia and the world at large. This proposed research work has develop an additional variable (Price) with specific reference to literatures like Kurt et al (2006), which has explo re the dimensionality of price satisfaction as a means to determine customer satisfaction. In their paper, they empirically find that price satisfaction is a complex construct consisting of several dimensions, i.e. price-quality ratio, price fairness, price transparency, price reliability and relative price. Besides service quality and employee satisfaction, another strong factor that has a direct bearing on a customers satisfaction with a service provider is the quality of the solution that the service provider provides for the customers business problem (Whyte, Bytheway, and Edwards, 1997). To achieve the intended purpose of this proposed study, below is a proposed conceptual framework for this research: Price Customer Loyalty Loyalty Customer Satisfaction Satisfaction Service/Product Quality Quality Solution Quality Employee Satisfaction Satisfaction + + + + 1.3 Research Questions The following questions are based on the issues discussed in the research problem by analyzing the practices of Airline industry in order to find out the impact of Price, Product/Service Quality, and Solution Quality on Customer satisfaction. These research questions are meant to get a feedback from Airline customers that patronize Saudi Airline and a comparable industry leader such as Singapore Airline on what actually constitute their Satisfaction and loyalty. How does Price/Fare affect Customer satisfaction in Airline Industry? How does Product/Service Quality affect Customer satisfaction in Airline Industry? How does Employee Job Satisfaction affect Product/Service Quality in Airline Industry? How does Employee Job Satisfaction affect Solution Quality in Airline Industry? How does Solution Quality affect Customer satisfaction in Airline Industry? How does Customer satisfaction affect Customer Retention in Airline Industry? 1.4 Research Objectives This primary objective of this study is to establish the interdependence of Price perception, Service Quality, Employee Job Satisfaction and Solution Quality on customer satisfaction and customer loyalty. To achieve this, this study plans to measure the impact of metrics such as Price perception, Service Quality, Employee Job Satisfaction and Solution Quality on customers satisfaction and loyalty in the Airline industry. Equally included in the study objective is to test the mediating impact of customer satisfaction on customer loyalty, an issue the researcher believes will strong assist in better understanding the mechanism that are behind the relationships between the antecedents and outcome of customer satisfactions within the airline industry. The theoretical framework is based on market orientation approach as a means to exploring and establishing the relationship between Efficient Airline projects as the independent variable and customers loyalty as the dependent variable. To simplify this, the researcher has designed the following objectives to capture the research problem and provide answers to the research questions. To test a model that can explain the impact of Price, Service Quality, Employee Job Satisfaction and Service Quality on Customer Satisfaction and Customer Loyalty. Research objective 2: To determine the mediating effects of Customer Satisfaction on Customer Retention/Loyalty. 1.5 Scope of the study The focus of this study is to understand what aspect of Airline operations determines Customer satisfaction. This research is limited to the Airline industry, where Saudi Arabia Airline and a leading Airline such as Singapore Airline will be selected for investigation with a set of sampling technique to explore the determinants of customer satisfaction and loyalty. The focus of this research is limited to the airline industry, where selected customers from the airline industry will be investigated with a set of sampling technique to explore their perceptions of the airline services within tourism industry as a strategic part of tourism marketing. The theoretical background of the research is base on market orientation approach and customer satisfaction theories, while airline Tourism will be study from the perspective of the customers. The researcher is planning to structure this research study as a triangulated exploratory investigation that will integrate both qualitative and quantitative techniques, which will be primarily based on an in-depth interview with managers and professionals from the Saudi Arabia airline industry. 1.6 Significance of the research Airline Industry has been chosen as the subject of this study because it will assist in identifying those variables that determine customer satisfaction and loyalty. To the Airline industry, this proposed research work will assist in establishing industry standard and assist the academics in developing alternative theories and models that will facilitate the general operations of the Airline Industry (Halil et al, 2008; Fochen and Robert, 2003; Dennis et al, 1993). Significance to the Academics Very important to the academics on this research is the detail explorations of the linkages that are between airline operational processes, service quality and contemporary customer satisfaction theories. Arguably, the existing literatures have implied that there exist a relationship between airline operation processes and customer satisfaction (), but till date there is very little published empirical research in this area that is looking at the impact of price, solution quality and employee satisfaction on customer satisfaction and loyalty. In addition to this, existing theoretical gaps have indicated that there is need for the academics to further explore, analyze, explain and expand the links between customer satisfaction theories and airline operation processes. Given the aforementioned, this research will be primarily contributing to the academics through its conceptualization and empirically testing the impacts of airline operational processes like price, service/product quality, employee job satisfaction and solution quality on customer satisfaction and loyalty within the airline industry. Through the developments of a measure that can determine the impact of airline operational processes on customer satisfaction and loyalty will provide the empirical methods for the academics in better understanding and able to predict the actual relationship that is existing between service quality and customer satisfaction theories within the airline industry. Measuring the impact of price will provide the knowledge to determine if increase or decrease in the prices of airline services will lead to better customer satisfaction and improved customer relationship performance or not. Significance to the Practitioners Airline management and managers will benefit by better understanding those factors that actually influence the relationships that exist between their operation processes and customer satisfaction and intention to repurchase. In particular, airline mangers will benefit from their understanding of how solution quality and price can affects their relationship with the customer, and how key attributes in airline services can be developed and supported by operational processes. Both the HR and Production managers will benefit how employee satisfaction can be of significant impact to their service quality and solution quality, specifically through their understanding of the key relationships that exist between airline operational processes and their customer relationship performances. The enhanced knowledge though this research would a long way assist the airline management decision-making processes when they are evaluating their customer relationship performances. In the final analysis, it is worth mentioning here that service quality cannot be separated from the concept of customer satisfaction. This is because the nature or characteristics of the service has also been found to influence the relative importance of the drivers of customer satisfaction (Zeithaml and Bitner, 2000). 1.7 Proposed Methodology and data collection process Though there are many methods of collecting data via survey. In this proposed research work, primary data for the intending statistical analysis will be collected through questionnaire design among the selected Airline customers in Saudi Arabia. The researcher is planning to adopt a second qualitative measurement to affirm research findings and assist in the interprà ©tations of the research results with the help of the Airline Experts/Managers. The Unit of Analysis is who or what that is being studied in a given research. Evidences from the social science research have established a unit of analysis as an organization, an individual, a social interaction or a group of organization/individual. Relating the above into this research, the unit of analysis are the Airline customers that will be surveyed. 1.8 STRUCTURE OF THIS STUDY Chapter one introduces the research topic determinants of customer satisfaction in airline industry and argues on the reasons for using price, service quality and solution quality, also included in it were statement of the research problem, the research questions, the research objectives, scope and limitations of the study and significance of the research. Chapter two will define the dimensions of service quality and offer the theoretical background of airline marketing through a series of literature reviews on tourism marketing and customer satisfaction. The theoretical background upon which the researcher plans to develop a theoretical framework and hypothesis in form of summary will equally be contained in chapter two. Chapter three will introduce the research methodology to be employed in this research, by providing a detailed qualitative and quantitative approach to be applied on each case study; and also contain the procedures for the selection of each case, data collection and discussion of data quality that will assist to determine the validity of the research. Chapter four will consist of the descriptions and analyzes of the practices of the airline projects in Saudi airline. The outcomes of the findings on Saudi airline will be presented for discussion in chapter five. While chapter six will analyze, discuss and make conclusions regarding the research questions and points to the theoretical contribution along with the managerial implications contained in the research. Also to be included in chapter six are the alternative recommendations as a direction for future research.

Essay --

I am an Armenian, through my veins flows the clear blood of my ancients. We live on a small piece of land called Armenia. My country comes from the ancient times, it is too old and at the same time too young with its independence. I am the inheritor of the Seven, Yerevan, the Aragats, Garni, Ejmiatsin and finally the inheritor of my dear Vanadzor. Vanadzor is a mountain town of unparalleled beauty, realm of forest-covered mountains, of dizzy gorges and bubbling rivers. Vanadzor was greatly damaged during the1988 earthquake. At that time a lot of people came to help us. Though I am eighteen I remember stories about that earthquake told by my parents and grandparents and I also remember the citizens that came to help us. Among them were Garbachov, Eltsin and many other people from all over the world. They were really global citizens. It is unforgettable the deeds done by them. Here we can say that they are respected not only for their personality but as well as their deeds. As we know a citizen is a person who has legal rights in a country. We are all citizens in our countries, but there are citizens whom we can call global. As for me in the range of global citizens the first ones are the people who have the Nobel Prize for peace. I want to mention about a woman called Mother Teresa (Agnes Gonxha Bojaxhiu). I feel a great respect to this woman and also great respect for her deeds as it is unforgettable and will remain in the memories of generations forever. I should say that she had a too difficult life as her father died and left them in poorness. At the age of 18 she left her parental home and went to an Irish community of nuns. After a few months of training Mother Teresa went to India and took her initial vows as a ... ...ove the life of homeless children charges with the energy and hope for achieving my destination. I am still a teenager and have a lot of things to learn. I know that first of all I must be a good citizen for my country as I know that my nation tried to decline the right of its independence from the first moment of our history and our generation is to keep and improve everything we have. I think that a man must live his life so that he could add at least a bit amount of colour and sense to his life and what is more to the lives of others’ in order to keep truth, joy and meaning in every minute of his life. Now I look back and realize that all the volunteering programs where I took part were just a little sheet of paper from the book I must fulfill, but I do hope that one day I would have done something for society and will be glad and a little proud of my past!

Putting Capital Punishment to Death :: essays research papers fc

  Ã‚  Ã‚  Ã‚  Ã‚  Hanging, the firing squad, the gas chamber, the electric chair, lethal injection; these are some present methods of the death penalty. Capital punishment has been used in America for a long time, and has always presented conflicts. There are many groups that protest capital punishment, and there are many groups that are for it. The controversies it presents have to do with the cost, if it is humane, or if it is moral. With all of these problems taken into consideration, it is clear to anyone that capital punishment is the wrong choice.   Ã‚  Ã‚  Ã‚  Ã‚  The early forms of the death penalty were not only much less humane than they are now, but much more cruel and unusual. Hanging, one of the earliest forms, is actually still used in 3 states as one form of capital punishment. The inmate would not get blindfolded, unlike most methods, then they would stand on a stool or box. A noose would then be wrapped, and tightened, around their neck. The box or stool is then kicked out from under the inmate, and onlookers watch in anticipation while the inmate suffocates to death. In some cases, the inmate’s neck would break, instantly killing him. (Baird 22)   Ã‚  Ã‚  Ã‚  Ã‚  Other early forms of capital punishment were the guillotine and the firing squad. Both of these methods used blindfolds. For the guillotine, the inmate would lay down on their back under a huge blade hanging above their neck. The executioner would then cut a rope, releasing the blade that then slices through the inmate’s neck, decapitating him. For the firing squad, and inmate would be led to a chair in front of a brick wall. A trained firing squad then lines up in front of the inmate. The firing squad then fires their guns at a target on the inmate’s chest. To relieve the guilt of the squad, some of their guns were loaded with blanks, so no one could know if they were the ones who killed the man. The guillotine is not used anymore, but the firing squad is still used in a few states. Anyone can see why these methods are not used as much anymore. (Baird 21)   Ã‚  Ã‚  Ã‚  Ã‚  Now to the real controversies. Most people do not realize these inhumane methods of capital punishment are still being used, but the more controversial ones are the methods everyone knows about. One of the older current methods is he electric chair. The electric chair is not the most controversial, even though it is the least humane of the widely used practices.

Refugee Women During the 21st Century Essay -- Immigration Feminism Im

Refugee Women During the 21st Century Refugees face governmental turmoil, political prosecution and natural disasters; however, women are further burdened by their female status, biological functions and lack of attention to the needs of women in refugee camps. Refugee women sustain emotional and often physical scars attempting to escape from oppressive situations. They are forced to leave, face death or perhaps something worse. They may find these horrors anyway, but they will risk that unknown for a chance at a different life. The first stop on this arduous journey is often a refugee camp. Here, if they are lucky, they are provided with basic needs such as food and shelter. During a presentation by the International Rescue Committee, a group that helps refugees, my fear was confirmed, that the needs of women are not being met. The I.R.C. spokesman said, "Women are sometimes given information on birth control, AIDS prevention and family planning, but it depends on the country." I find it difficult to imagine that something as obvious as birth control is hardly considered or ...

The Technology Has One Of The Biggest Development

It has become the first phone with multi- touch screen. Since this moment, a lot of other companies such as Samsung r ETCH tried to tackle Apple and outsell Phone. This has become the beginning of the famous confrontation between Android and ISO. R R R The latest model of Apple, Phone 55, was released in 201 3, 30 years ago after the first cellophane. It seems incredible how drastically changed the history of the mobile phones within 3 decades.From big and heavy brick it transformed into the small and convenient device with multi-touch screen R with the ability to download many different APS, and have a ton of many other options such s R easy access to the Internet in any time and place and, of course, a good camera R R You may not be the fan of the Apple, but there's the one thing you should admit: they do start the trends. In 2010 Apple presented a brand legendary gadget -? Pad. And suddenly everyone wanted to have a tablet.And many variations with different Ox's such as Android, W indows, and ISO is continuing to appear till today R The development of tablets made a real revolution. Almost 10 years ago appearing of the notebooks made needless cumbersome and inconvenient to carry personal computers. Nowadays, because of tablets even notebooks will stay in the past soon. R In 2013 Microsoft released the Surface, Windows-8-based newcomer to the tablet wars, which doubles as keyboard and allows this device to serve as notebook.So you have a table and a notebook in one device But technological progress touched not only phones and computers, it made the things that we couldn't even imagine. R â€Å"The future is now' – this is slogan of the Google Glass – the display of augmented reality which has the form of the glasses. R It means hat you can take a picture, record a video, send a message, make a phone call and use Google using only the glasses.It seems impossible but this is reality. R Another technical newcomer that becoming popular today is Smar t Watch – a computerized wristwatch with functionality that is enhanced beyond timekeeping and have such functions as WI-IF, audio and video player, GAPS and many other. R As we see, for the 30 years gadgets literally became the part of our life. The technologies are rapidly developing R and every year they amaze us more and more.

Hotel Management System Essay

1.1 Introduction The aim of every business is to achieve operational excellence and efficiency. The effectiveness of business processes today has been influenced by technology. However, as computing technology becomes increasingly vital to conducting business and communicating with associates, new and more complex issues must be resolved. Among them is the need to ensure that the benefits derived from using computers are not reduced due to accompanying information management inefficiencies or to the creation of new business risks. A hotel is a building where travelers can pay for lodging, meals and other activities. Hotel Management involves combination of various skills like management, marketing, human resource development, and financial management, inter personal skills, dexterity, etc. Hotels are a major employment generator in tourism industry. Hotel management can be a very lucrative field, both in terms of annual revenues Furthermore, hotels are big attractions to businesses and associations l ooking to hold events. Booking an event means additional revenue for the use of a conference or banquet room, in addition to overnight guests who may use laundry and other concierge services. Work in the area of Hotel Management involves ensuring that all operations, including accommodation, food and drink and other hotel services run smoothly. Hotel management system goes a long way to assist hotels in achieving its aims. Hotel management system as an automated system will enable hotels provide all round services to their various customers or stakeholders through digital or electronic means. The system will assist management in its day-to-day business activities, make decisions. 1.2 Subject and Field of Study The field of study is computer studies and in relation to the subject area being Information Management system and Web Application Development with highlights on Database management, Web and Internet Technology. This project is a web application development project prior to my area of study, the project is designed specifically for hotel businesses that has seen the need of transforming business activities from the manual process to digital process and also businesses that needs safe and proper customer data management in electronic form using the internet. 1.3 Study Objectives The study objectives are categorized into two: 1.3.1 Global Objective: The Global objective of this project is to contribute to the general body of knowledge and research work in the area of developing a hotel management system that will automate the whole management processes of the organization (hotels). 1.3.2 Specific Objectives: The following are the targeted objectives to be accomplished in order to achieve the general objective above. To be able to create mutual communication between customer and business (hotel). To provide a platform for online booking and reservation by customer’s rooms. To provide easy access to customers in viewing and making selection of hotel rooms. To be able to manage fast access to guest(customers) information and easy update of records. To be able to provide security measures to access the hotels information lowering data security threats. To be able to provide better data management facilities To able to enable backups of respective users to be made and accessed when it is needed. 1.4 Problem Statement Intended to explore the impact of the design of Hotel Management System is expected to overcome the general problems in handling issues relating to hotel business activities, managerial activities, difficulties in providing stock control of equipment’s used in the hotel, difficulties on monitoring and tracking customers details and requirements on which the tasks are performed, the time consuming aspects of various customers moving all the way to the preferred hotel to make reservation and bookings as well as viewing at the hotel rooms available. However providing notifications to respective customers about their reservation status is also time wasting. Also management of these hotels finds it difficult manually keeping records of their various employees, clients and other vital hotel related information. Difficulties in making references to old business transactions, data’s and other negotiations and issues concerning security of data and  recovery manners is also considered. It is designed to replace old method of recording information by using pen and paper. 1.5 Research Methodology The proposed research methodology for this project is the â€Å"Waterfall Model†. The waterfall model takes fundamental process activities and it is a sequential design process, often used in software development processes, in which progress is seen as flowing steadily downwards (like a waterfall) through the phases of separate process phases such requirement specification, software design implementation, testing and maintenance. To ensure that our project is in par with our client needs, we used the waterfall model approach in developing the systems. The first process of the model is data gathering. Here we gather information about basic hotel management system functionalities. Joint Application Development (JAD) will be used as fact- findings techniques that will be used to gather the requirements analysis if the Hotel Management System should be implemented in any hotel. After the first phase of data gathering we proceeded in interviewing our clients. We asked about what their expectations were in a hotel management system. Some clients already had a hotel management system. In this case we asked them about what improvements they would have wanted to add in the system such as implementing an attribute for passport information. After gathering all of the information from our clients we proceeded with the next step which is analyzing of data and problem solving. In here we began conceptualizing the components our system needed such as inputting name and creating a log in log out system. We also thought about what elements from our initial concept did not require. After conceptualizing all of the elements we need in creating our system we proceed to the next step which is implementing requirements. In here we decide what applications we need in developing the system. Here we decided to use VB.Net and MySQL as our primary programming languages. Now that we have our tools we proceed to the next step which is system and software design. In here we take our concept design and upgrade that design by implementing our tools in the design. This means we have to understand the requirements of the end user and also have an idea of how the end product should look like. System design also helps us specify the hardware and  system requirements to create the overall system architecture. System design is the (stepping stone towards) our next task which is GUI design. GUI design is the process of designing user interface of the entire system. This means that we start creating actual look of the program for our system. After creating the design we proceed to next step which is system coding. This is where the command lines are assigned to a GUI so that they would have their proper functions. An example would be initiating the connection query in order to connect to the database. After adding all of the required components we proceed to the final step which is system testing and debugging. Here both individual components and the integrated whole are methodically verified to ensure that they are error-free and fully meet the requirements. 1.6 Background and Justification of the Study The purpose of this study is to investigate the extent to which a hotel management system will be used in the organization to manage hotel business processes. A background study shows that the hotel’s daily operation is managed by the Administrative Department. The process starts from customers coming to the hotel to make reservations and enquiries, through the hotel receptionist. The customer booking details will be recorded in a manual form and filed. After making enquiries and finally a reservation is made, the reservation form would be forwarded to the cashier for payment to be made, all involving paper work. Since it involves paper work lots of time is consumed and booking & reservation takes a lot of time. Furthermore, when a customer wants to check out, files will have to be searched and retrieved so that the final operations of checking out a customer will be performed. Some of the service personnel who have studied the issues concerning the manual business operation issued by customers, has contended that the manual operation reduces the operational productivity of the hotel. Because there have been cases records have been mishandled due to human error, some data’s cannot be found etc. HMS helps in managing reservations, bookings, guests and agents. The user can search for the vacant rooms in the hotel and book for it by not necessarily coming to the  physical location of the hotel. An administrator can view the booking details, transactions and coordinate the activity with the agents. He can track the entire site activity. Reservations can also be made through a phone call or an email. 1.7 Expected Outcome of the Project At the end of this project, the following becomes the outcome: There will be a created mutual communication between customer and management. Customers will be enabled make online booking and reservation by searching for rooms. There will be enabled effective storage of customers’ data Administrators will be able to manage fast access to guest files and updates of records will be done effectively and efficiently. Administrators will be provided with better data management facilities. There will be enabled security measures when trying to access the hotels information lowering data security threats. There will be enabled frequent backups of respective user details and access when needed. 1.8 Presentation of Thesis Chapter 1: General introduction is focused on the research which is the Project Proposal. Chapter 2: Literature Review which focuses on history and the outlook of the existing systems. Chapter 3: Methodology. In this chapter, the proposed system is analyzed into details and its importance discussed expansively where context level diagrams, dataflow diagrams, flowcharts will be used to explain the proposed system further. Chapter 4: System Analysis and Design; the study carries on with the design of the system. This chapter will encompass database modeling, class modeling, use case modeling and the relationship diagram of the proposed system. Chapter 5: Testing and Implementation; Implementation of the computer software goes on after the design. The system will be tested and reviewed to reveal errors. In this chapter also the documentation of the completed system. It also lays emphasis on both the users of the system and the system itself. Under the user documentation, the manual for both the user and the expert who will administer the system will be known. Finally conclusion and recommendation will be made as well as observations are identified and the necessary improvement which could be added to the system is made.